Water FAQ's

 

 

General Questions

What is the quality of the water I drink?
How Do I Detect A Leak In My Toilet Tank?

Toilet leaks are normally caused by a problem with a bad flapper valve, the flapper valve seat, the ballcock valve, the float arm, the overflow tube, or a combination of these parts. The best way to determine if your tank is leaking is to use a dye test. Simply place a dye tablet or three drops of food coloring in your tank. If the color appears in your toilet bowl within a few minutes, you have a leak and should consult a licensed plumber.
How Do I Protect My Water Lines From Freezing?


A few precautions can save you from the mess of a frozen pipe and the expense of repairs:

  • If you have a history of freezing pipes or if your pipes run along or in outside walls, allow water to run in a small steady stream from both the hot and cold faucets.
  • Disconnect outdoor garden hoses and drain outdoor faucets.
  • Locate your main shut-off valve inside your house and label it.
  • Wrap exposed pipes typically found under sinks, especially if pipes are located on outside walls.
  • If your house has a crawl space, close all vents and access doors.
  • Open cupboard or cabinet doors to allow indoor heat to warm pipes.
  • If you are going to be gone for an extended period of time during cold spells, shut off your water service and open faucets to drain pipes.
  • If you have an irrigation system, be sure it has been properly winterized.
My Water Bill Increased Substantially This Month. What's Wrong?


Your water usage should be fairly constant all year. However, it might increase in the summer if you fill a swimming pool, water your lawn and/or wash cars frequently at your home. A sudden unexplained increase in water usage could be the result of a leak. Toilet leaks in particular are common and hard to notice until you have already had a high water bill(s).

Will The Water Department Repair A Leak In An Underground Water Line On My Property?


All lines beyond the water meter are the homeowner’s and should be repaired by a plumber.

There's Been Water In The Street From A Leak,  Am I Paying For This Water?


No, water leaking in the street is likely coming from an WWD distribution line and is not being charged to a customer’s bill.

Please contact us to report the leak.

Did you know.......


  1. Did you know a faucet with a leak of only 15 drops per minute equals 788 gallons of water wasted a year?  Checking your household faucets for leaks is an easy way to help conserve water.  Visit WaterUseItWisely.com for more ways to conserve.
  2. Did you know over-watering or misdirecting sprinklers to hard surfaces increases runoff & wastes a lot of water?  Direct your sprinkler heads to only water the lawn, not the pavement.  Watering during the cool parts of the day also improves absorption!